Privacy Policy juun88 — Malaysian User Data Protection

1Introduction and Scope of This Policy

Juun88 is an online betting platform operating exclusively for Malaysian users. We understand that your trust is the most valuable asset we must safeguard, and protecting your personal data is our primary responsibility.

This Privacy Policy explains in detail how juun88 collects, processes, stores, protects, and in certain circumstances, discloses your personal data. It also outlines your rights as a data owner and how you may exercise those rights.

This policy covers all your interactions with juun88, including account registration, use of the web platform and mobile app, financial transactions, communications with our customer support team, and any other form of engagement with our products and services.

2Types of Data We Collect

Juun88 only collects data necessary to provide, maintain, and improve our services. We do not collect irrelevant or excessive data. The following are the categories of data we collect:

Data is collected through several channels: directly when you complete a registration form or contact customer support; automatically via technologies such as cookies and server logs; and in limited cases, from trusted third parties such as identity verification providers for the KYC process.

3How We Use Your Data

Juun88 uses your personal data responsibly and only for legitimate purposes. The following are the primary purposes for which your data is used:

• Account Management: Creates and maintains your account, verifies your identity through the KYC process, and keeps your account secure from unauthorized access.
• Transaction Processing: Processes your deposits and withdrawals securely, detects and prevents financial fraud, and maintains accurate transaction records.
• Service Provision: Provides access to all games and features on the juun88 platform, personalizes your gaming experience, and ensures optimal platform performance.
• Legal Compliance: Fulfils obligations under anti-money laundering (AML) laws, reporting to authorities when legally required, and retaining records for the period mandated by regulations.
• Communications: Sends important account-related notifications, keeps you informed about promotions and special offers (where you have consented), and responds to your customer support inquiries.
• Platform Security: Detects and investigates suspicious activity, prevents fraud and abuse, and ensures the overall integrity of the juun88 platform.
• Continuous Improvement: Analyzes aggregated usage patterns to understand user needs, improve existing features, and develop better new products.

Juun88 will not use your data for any purpose beyond those stated above without first obtaining your additional consent.

4Data Sharing and Disclosure

Juun88 does not sell your personal data to any third party. However, under certain limited circumstances, we may need to share data with the following parties:

• Trusted Service Providers: Third parties that help us operate the platform, such as cloud infrastructure providers, payment processors, and identity verification services. All such parties are bound by strict confidentiality agreements and may only use your data for specified purposes.
• Supervisory Authority: Relevant gambling regulatory bodies, where required by applicable licence conditions and regulations.
• Law Enforcement: Government agencies or law enforcement authorities where we are legally required to do so by court order or applicable legislation, including under the Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (AMLATFPUAA).
• Business Transfer: In the unlikely event of a merger, acquisition, or asset sale, user data may be transferred to the new entity. You will be notified in advance should this occur.

5Cookies and Tracking Technologies

Juun88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: These cookies are required for core platform functions such as login verification, session management, and security. You cannot disable these cookies without affecting platform functionality.
• Performance Cookies: Helps us understand how users interact with the platform, which pages are visited most frequently, and where users encounter technical issues.
• Functional Cookies: Saves your preferences such as language, display settings, and other personal choices to deliver a more tailored experience.
• Analytics Cookies: Collects aggregated, non-identifiable data on user behavior to help us improve the platform over time.

You can manage and control cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality or your experience on the juun88 platform.

6Data Security and Technical Protection

The security of your personal data is juun88's highest priority. We continuously invest in sophisticated security infrastructure to ensure your data is always protected against ever-evolving cyber threats.

• 256-bit SSL/TLS encryption for all data transmitted between your device and juun88 servers.
• Passwords are stored using a strong one-way hashing algorithm — we cannot read your password even if we wanted to.
• Two-factor authentication (2FA) is available and encouraged for all user accounts.
• Round-the-clock 24/7 security monitoring by a dedicated IT security team.
• Regular penetration testing by independent security experts to identify and patch system vulnerabilities.
• Segmented server infrastructure with strict access controls to limit internal data exposure.
• A clearly defined and well-practiced incident response procedure to address any data breaches swiftly and effectively.

7Data Retention Period

Juun88 retains your personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable law. Our data retention schedule is as follows:

• Active Account Data: Retained for the duration of the active account plus 5 years after account closure, in line with AML requirements.
• Financial Transaction Records: Retained for a minimum of 7 years in line with Malaysia's accounting and AML legal requirements.
• Support Communication Logs: Retained for 2 years from the date of last interaction.
• Technical Data & Server Logs: Retained for 12 months for diagnostic and security purposes.
• Aggregated Analytics Data: Retained indefinitely as it does not contain directly identifiable personal information.

Once the retention period expires, your data will be securely deleted or permanently anonymised so that it can no longer be associated with you.

8Your Rights as a Data Subject

Under Malaysia's PDPA and the juun88 Privacy Policy, you have the following rights regarding your personal data. We are committed to processing all data rights requests within 21 business days.

9Children's Privacy

The juun88 platform is strictly for users aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18. If we discover that we have collected data from a minor without appropriate age verification, we will take immediate steps to delete that data and close the account in question.

If you are a parent or guardian and believe that your underage child has registered a juun88 account, please contact our support team immediately via live chat or email.

10Changes to This Privacy Policy

Juun88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or improvements to our services. Any significant changes will be communicated to you via your registered email or a prominent notification on the platform before the changes take effect.

We encourage you to review this page regularly. The "Last Updated" date at the top of this document will always reflect the latest version in effect. Your continued use of the juun88 platform after any changes are published will be considered your acceptance of the updated terms.